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OpenSpeak™ Coaching Psychology for Clear, Courageous Conversations
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1. In the past 4-6 weeks, which of these have you observed or had to navigate within your team or organisation? (Select all that apply)
Tension or friction between colleagues or teams
Important conversations being avoided or delayed
Disagreements that remain unresolved beneath the surface
Conflict escalating or becoming more emotional than expected
Patterns of difficult interactions being repeated without resolution
None of these
2. Where do you see the greatest challenge for leaders when it comes to handling these conversations effectively? (Select one)
Getting people to initiate the conversations they are avoiding
Maintaining clarity and composure when conversations become difficult
Addressing issues directly without damaging relationships
Responding effectively to defensiveness or emotional reactions
Bringing conversations to a clear and constructive resolution
3. Where do you find conflict or avoidance is most difficult to navigate? (Select one)
Within teams (manager to team member)
Between peers at the same level
With senior leaders or executive stakeholders
Across teams or functions
With external stakeholders (e.g. customers, partners)
4. What is the biggest impact of these challenges right now? (Select one)
Ongoing tension that is not being addressed directly
Erosion of trust or strain in key working relationships
Reduced team effectiveness, alignment or collaboration
Increased pressure on a small number of people to manage issues
Slower or avoided decision-making on important matters
5. What approaches have already been used to improve how conflict is handled? (Select all that apply)
Leadership training or workshops
Executive or leadership coaching
Internal initiatives or frameworks
Self-directed learning (books, podcasts, etc.)
Addressing situations case-by-case as they arise
Avoiding or deferring difficult conversations where possible
Nothing specific
6. What makes it most difficult to address these challenges effectively? (Select one)
Lack of time or space to address issues properly
Unclear ownership or accountability
Concern about how it will be received by others
Organisational culture or leadership dynamics
Not having a consistent approach or framework
Other
7. If you were to bring support into your organisation, which would you be most likely to consider?(Select one)
A pilot workshop or masterclass
A targeted team intervention
A broader leadership programme
1:1 Coaching for selected leaders
A broader organisational rollout
Not something we would prioritise currently
10. How many leaders in your organisation would benefit from this?
1-5
6-20
20+
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