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OpenSpeak™ Coaching Psychology for Clear, Courageous Conversations
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1. In the past 4-6 weeks, which of these situations have you experienced? (Select all that apply)
Tension or friction with a colleague or team member
Avoiding a conversation I knew I needed to have
A disagreement that wasn't fully resolved
Conflict escalating or becoming more emotional than expected
Replaying a difficult interaction afterwards
None of these
2. Which ONE of these do you find most challenging? (Select one)
Initiating a difficult conversation
Staying calm and clear during conflict
Addressing issues directly without damaging the relationship
Responding when someone becomes defensive or emotional
Bringing conflict to a clear resolution
3. Which ONE group do you find most difficult to navigate conflict with? (Select one)
My team
My peers at the same level
My manager/senior leaders or executive stakeholders
Across teams or functions
In group or boardroom settings
With external stakeholders (e.g. customers, partners)
4. What is the biggest impact of not addressing conflict right now? (Select one)
Ongoing tension or unresolved issues
Strained relationships or loss of trust
Reduced team performance or collaboration
Personal stress or mental load
Avoidance of important decisions or conversations
5. What have you already tried to improve how you handle conflict? (Select all that apply)
Training or workshops
Coaching
Trying to handle it myself in the moment
Self-directed learning (books, podcasts, etc.)
Avoiding or delaying conflict where possible
Saying nothing and letting things play out
Nothing specific
6. If this significantly improved how you speak up and influence in high-stakes situations, which would you be most likely to consider? (Select one)
A short, practical workshop
On demand/'Just in time' coaching support for real conversations as they arise
A structured programme to build capability over time
One to one coaching support
I wouldn't invest at this stage
7. What would be most useful to you right now? (Select up to two)
A clear framework for handling conflict
Support preparing for specific high-stakes conversations
Feedback on how I show up in conflict
Real time coaching in difficult moments
A structured programme to build long-term capability and confidence over time
8. How much of a priority is this for you right now? (Select one)
Not urgent
Increasingly important
Urgent
Critical
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