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OpenSpeak™ Coaching Psychology for Clear, Courageous Conversations
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1. In the past 4-6 weeks, which of these have you observed or had to navigate within your team or organisation? (Select all that apply)
Poor behaviour not being addressed directly
Mistakes not being acknowledged or corrected clearly
Underperformance continuing without clear intervention
Accountability not being consistently held
Important performance conversations being avoided or delayed
None of these
2. Where do you see the greatest challenge when it comes to addressing performance effectively? (Select one)
Getting people to address poor behaviour early
Ensuring mistakes are addressed constructively and clearly
Tackling underperformance in a timely and direct way
Creating consistent accountability across the team
Following through on agreed actions and expectations
3. Where are these challenges most difficult to address? (Select one)
Within teams (manager to team member)
Between peers at the same level
With senior leaders or executive stakeholders
Across teams or functions
With external stakeholders (e.g. customers, partners)
4. What is the biggest impact of these issues right now? (Select one)
Performance issues persist longer than they should
Inconsistency in standards across people or teams
Reduced pace of execution or follow-through
Increased pressure on a small number of people to intervene
Loss of credibility in leadership or management
5. What approaches have already been used to improve performance conversations? (Select all that apply)
Leadership training or workshops
Executive or leadership coaching
Internal performance management processes or frameworks
Self-directed learning (books, podcasts, etc.)
Addressing issues case-by-case as they arise
Nothing consistent or structured
Other: ______
6. If this significantly improved how performance and accountability conversations are handled, which would you be most likely to consider? (Select one)
A focused masterclass or workshop
On-demand / just-in-time coaching support
A structured leadership programme
Ongoing 1:1 or team-based coaching support
Not something I would prioritise right now
7. What would be most useful to you right now? (Select up to 2)
Practical frameworks that can be applied immediately
Support preparing for real, high-stakes conversations
Feedback on how conversations are currently being handled
A structured approach to building capability over time
8. What makes it most difficult to address performance and accountability consistently? (Select one)
Lack of clarity on expectations or standards
Inconsistent leadership approach across the organisation
Reluctance or lack of confidence in addressing issues directly
Concern about damaging relationships or morale
Lack of time or competing priorities
No shared framework or approach
9. If you were to bring support into your organisation, which would you be most likely to consider? (Select one)
A pilot workshop or masterclass
A targeted team intervention
A broader leadership programme
1:1 Coaching for selected leaders
A broader organisational rollout
Not something we would prioritise currently
10. How many leaders in your organisation would benefit from this?
1-5
6-20
20+
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